Frequently Ask Questions

How are NEMT vehicles safer than private cars?

NEMT vehicles are designed with safety in mind. They come equipped with stretchers, wheelchairs, safety belts, and other features to ensure patient comfort and security. Additionally, the vehicles are thoroughly sanitized before and after each use to protect the patient’s health.

Do drivers drive safely?

Yes, driver safety is a top priority. We hire only the best drivers, who undergo rigorous screening, including drug and alcohol tests and thorough background checks. This ensures they have no history of drug use or accidents, so you can trust them to drive safely and responsibly.

Are drivers monitored on the road?

Yes, our drivers are constantly monitored while on the road to ensure they are traveling safely and on the correct route. This monitoring also helps track driver activity and raises alerts in case of any suspicious or reckless behavior.

Can I use the service for purposes other than visiting the doctor?

Yes, NEMT services can be used for any outing, not just medical appointments. Whether it's for trips, tours, or social events, our service provides a safe and comfortable way for patients to travel. It’s a great way to enjoy life outside the home without the risks associated with traveling in a private car.

Is it possible to get long-distance non-emergency medical transportation services?

Yes, long-distance NEMT services are available. If you're planning a trip outside the city, our drivers and caretakers ensure your loved one is safe and comfortable throughout the journey. This service is a great way for people with mobility issues to enjoy outings and family trips without missing out.

Is stretcher transportation available?

Yes, stretcher transportation is available for patients who have just undergone surgery or are bedridden. Our door-to-door medical transportation services include specialized caretakers trained to safely transfer patients from stretcher to bed and vice versa, ensuring no harm or injury is caused.

Which patients can benefit the most from NEMT services?

NEMT services are ideal for patients who need frequent visits to healthcare facilities but have mobility issues. This includes dialysis patients, those undergoing physiotherapy, or anyone who needs a safe and comfortable way to travel to and from medical appointments. Patients without reliable transportation options can greatly benefit from these services.

Is it safe to use NEMT services during COVID?

Yes, NEMT services are safe even during the pandemic. Our drivers and caretakers are vaccinated and have their temperatures checked daily. We follow strict COVID protocols to ensure the safety of our patients. We hope this clears up any concerns you had and gives you confidence in using NEMT services.

What happens if an emergency arises while my patient is in transport?

If an emergency occurs during transport, our first aid-certified drivers, trained in CPR, will provide initial care. In many cases, our vehicles are staffed with nurses who ensure the patient's comfort and health throughout the journey. We are dedicated to being sensitive and caring in these situations.

Can I use long-distance medical transportation for a regular health checkup?

Yes, long-distance medical transportation can be used for routine doctor’s appointments. These services ensure your loved ones are safely picked up and returned home