Excely Health Medical Transportation Privacy Policy
Effective Date: May 28, 2025
Excely Health Medical Transportation (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.
Information We Collect
When you visit our website, we may collect browsing details such as your IP address, browser type, time zone, and information about your interaction with our pages. This includes the use of cookies, log files, and tracking pixels to analyze website traffic and improve user experience.
If you make a purchase, schedule transportation, or contact us through the site, we collect personal information such as your name, address, phone number, email, payment details, and trip history.
When you opt in to receive SMS notifications (such as ride confirmations or account updates), we collect your mobile number and message preferences.
How We Use Your Information
We use the information we collect to process bookings, send confirmations and updates, screen for fraudulent activity, and improve our services. With your consent, we may send promotional offers or updates relevant to your interests.
Required Sample Messages by Use Case
To comply with messaging policy and Rejection Code 8102, we provide sample messages for each use case and sub-usecase, including those previously missing.
ACCOUNT_NOTIFICATION (Use Case: Account Notifications)
Sample messages sent to users regarding their account status or changes:
- “Hi [First Name], your ExcelyHealth account password was successfully updated. If you did not request this change, please contact our support team immediately at 407-782-3804.”
- “Hi [First Name], your ExcelyHealth account email has been changed. If this was not you, please contact support immediately.”
APPOINTMENT_REMINDER (Use Case: Ride Reminders)
- “Reminder: Your ride with ExcelyHealth is scheduled for [Date] at [Time]. Please be ready 10 minutes early.”
These examples ensure transparency, enhance user experience, and fulfill platform compliance requirements.
Sharing Your Information
We do not sell, rent, or share your mobile opt-in data with third parties or affiliates for marketing purposes. Mobile numbers and SMS preferences are used solely to provide the services you request.
We may share general personal data with service providers for essential functions such as payment processing or website hosting. We may also share data to comply with legal obligations or to protect our rights and those of others.
Targeted Advertising and Analytics
We use tools like Google Analytics to understand user behavior and improve our marketing efforts. You can opt out of targeted advertising by visiting:
Do Not Track Signals
At this time, our website does not respond to “Do Not Track” signals from web browsers.
Your Privacy Rights
If you reside in the European Economic Area (EEA), you have the right to access, update, or request deletion of your personal information. To exercise these rights, please contact us using the information below.
Data Retention
We retain personal and transactional information for as long as needed to provide services or as required by law. You may request that we delete your data at any time.
Protection of Minors
Our website and services are intended for individuals 18 years or older. We do not knowingly collect information from anyone under 18 years of age.
Updates to This Policy
We may revise this Privacy Policy occasionally to reflect changes in law, our practices, or technology. All updates will be posted on this page with the revised effective date.
Contact Us
If you have questions or concerns about this Privacy Policy, please reach out to us:
Email: info@excelytransport.com
Phone: 407-782-3804
Website: www.excelytransport.com
